Frequently asked questions:

Security of online transactions
What is "Gift certificate"?
What is "Wish List" and what is it for?
Why register?
"Where are all goods in here?"
How to add products to a shopping cart?
"I clicked on a button and then something flicked and disappeared at the top. Why?"
"How do I check out?"
"Which delivery option to choose?" 
"How to make payment?" 
"What cards do you accept?"

 

Security for online transactions

When you use a debit/credit card for purchases, please note that this process is serviced not by the "Webgastronom.com" but by a selected secure online payment processing facility - "Nochex.com". As shown on the screenshot on the right hand side: (a)  the address of the server is not "Webgastronom.com", but "Nochex.com"; (b) the protocol being used for this connection is https, where 's' means the connection is being made via SSL (Secure Sockets Layer) - encrypted protocol.

Any information, transmitted during the payment by debit or credit card will be encrypted using the Secure Sockets Layer (SSL), with the highest commercially available encryption key length of 128-bits provided by Verisign. 

All sensitive information is held in an encrypted form on our servers using the Blowfish encryption algorithm. Each NOCHEX account has its own unique encryption key to protect that account. Your information is held on servers that are hosted with one of the UK's leading ISP's in a highly secure data environment, used by many UK high street and Internet banks.

The NOCHEX service has been developed using a unique application engine, unknown to the general programming community. It offers a secure platform to build our service on. More information about the security arrangements can be viewed here.

"Webgastronom.com" does not collect or keep data from your debit/credit cards. During the payment process we only receive a notification from the Nochex system whether the payment was successful or not.

 

What is "Gift certificate"?

This is, inother words, a voucher (for selected sum of money), that can be bought and given to someone. Immediately, from the website the certificate can be emailed to a selected recipient. The owner of the certificate can redeem its value against purchases at our shop. This is being done during the checkout, see screenshot on the right hand side - enter the certificate's code, click the 'Update' button and the total cost of purchases will be recalulated as follows: 
(Subtotal) = (Cart total) - (Value of certificate).

As an option you even can attach a selected product(-s) to the certificate. - For example, you decided to give your friend a 'combined' present as a £40 certificate plus a bottle of wine. Your recipient will receive an email with the certificate's code. When your friend will visit our website, fill-in the shopping cart and enter the certificate's code the system will (a) automatically re-calculate the total sum of the order minus value of the certificate, (b) the pre-paid by yourself selected bottle of wine will be added to the order.

So you can buy and give a certificate, or a certificate with selected goods attached, or ... not to buy anything - it is your choice. But the choice is there.

 

What is "Wish List" and what is it for?

In the even of a product being out of stock, but you really want it, then such product can be placed in to so called 'Wish List'. We will note that for the next order from wholesalers. Once the item is back in stock we will notify you.

 

Why register?

We recommend you to register. It is simply convinient, - during registration you will enter your preferred login/password data, contact and delivery addresses and preferences. Once you have entered and saved that data you will not to do it again at checkout when you are back to this website. Next time you visit our site simply login and we will identify you. ...

 

"Where are all goods in here?"

All products can be found in different ways, for example: (a) by browsing departments/categories of products, or (b) by using a search function. Some (featured) products are listed on the homepage, those can be added to your shopping cart from the homepage or later from respective departments.

 

How to add products to a shopping cart?

Products can be added to your shopping cart straight from the listing, or from the detailed page by clicking on "Add to cart" button, If you wish add multiple number of the same product you need to access a detailed page where there is a box for adding multiple numbers. If product is out of stock you may add it to a 'Wish List'. We will order such products from our suppliers and will notify you about availability ...

 

"I clicked on a button and then something flicked and disappeared at the top. Why?"

Usually, any action with adding products to the cart or cancelling order will be supported with notifications. Such notification messages will appear for few seconds at the top right corner.

 

"How do I check out?"

If you have finished shopping and wish to pay for your order,  click on the orange button called "Checkout" (see below) to be transferred to the checkout stage ...

 

"Which delivery option to choose?"

When you order for the first time you will be asked  to choose amongst 3 delivery options. Please choose only one that is relevant to your place of residence/delivery. Save your choice. The system will remember it and the next time you visit our shop you will have to go through this step again ...

 

"How to make payment?"

Options are: (1) by using debit/credit cards; (b) cash on delivery (only for Edinburgh and surrounding areas). Please note: for mail orders only use payment by credit/debit cards, otherwise your order will be put on hold ...

 

"What cards do you accept?"

Mastercard, Visa, Maestro, Solo. When you arrive to the secure online payment processing page (as shown below) you will be given a choice what type of card to use. Click on a corresponding icon to continue.

The online payment is handled by Nochex (www.nochex.com), a specialist company for secure online payment processing. The "WebGastronom" does not keep or process data of your cards. We only receive a notification from Nochex whether the payment was a success or failure.